Educator FAQs

With Your Tuition Solution, tutoring can be financed right in the enrollment conference! No photo ID or proof of income are required, so approved loans are finalized instantly and payment is swift, in 24-48 business hours, with no paperwork delays. Your Tuition Solution has low fixed rates, no supplement fee, and a one page note form so payment discussions are simpler, increasing enrollments.

In a word, no. The simplicity benefit of Your Tuition Solution is lost if the variable rate SLM program is presented at the same time. A confused family is less apt to enroll and the focus should be on tutoring, not deciphering payment options.

Applying for more than one program can negatively impact an applicant’s credit score since two separate inquiries for credit are placed on that person’s credit history. New inquiries (within the past 6 months) are factors in determining one’s credit score and the more inquiries, the greater the negative impact.

Your Tuition Solution is a "first look" program and does not routinely accept applications that have already been denied by another loan program. In most cases, applicants denied by another program will also be denied by Your Tuition Solution and placing multiple applications can be especially harmful for a family that already has a low credit score.

You will receive a variety of materials to help present the program, including brochures, brochure holders, and payment charts. We also have scripting suggestions to help present payment options more effectively.

Most applications are decisioned in five minutes or less. Application status appears instantly on your online Education Center webpage at the click of your refresh button. Your Tuition Solution will also notify you of approved applications immediately via email. Or you can call to inquire about application status.

The Education Center is your home base for Your Tuition Solution. It contains everything you need, from the online application to the Applicant Dashboard that displays the status of each application you have placed with us. In addition, you can use the payment calculator, access online tools, and order new materials.

You can revise the loan amount in the Education Center by entering the new amount in the "revise to" box and clicking on the "go" button. (You can also call us and we can make the adjustment.) When you enter a revised amount that is greater than the original amount, the loan gets "redecisioned", and you will see the status of this new decision in the Loan Status column. As soon as the revised amount is approved, you can print the applicant’s revised loan document through the Education Center.

Loan documents can be conveniently printed in the Education Center. The document status column will indicate when loan documents are ready to print. Once the document has been printed, the "print" status changes to "reprint". This is helpful to remind you that you or someone else at the center has completed this step.

The Education Center is your fastest source for application status information. When you log in, you will see the Center Home page, which features the Applicant Dashboard indicating status and next steps for each application. In addition, you will receive email notification of application status.

The Education Center will indicate, in the document status column, that loan documents have been received by displaying a check mark with the word "received." If there is any problem with the documents we received, you will see a telephone icon with the words "please call." You will also receive email notification that documents were received and whether there was any problem.

Occasionally we may need a few extra minutes to process an application. If this happens, the purple Processing icon appears. You can expect a decision to be made be within minutes — usually just a few but occasionally up to 15 minutes as we use every available resource to try to approve the applicant.

An application in the yellow Pending status means we need additional information from the applicant in order to process the application. The specific information needs can be found by clicking "why" next to the status icon.

Yes! The summary details are available on the Applicant Dashboard, and the application specifics are available by clicking on the applicant’s name, which takes you to the Application Overview screen. The Application Overview screen contains the application status, amount, APR, term, monthly payment, as well as any disbursement data.

The Education Center data is updated real time — so as soon as we know it, you know it!

Very little time is required. Most Centers like to help families apply online from the Center, although families can apply from home. Once the family is approved, you log into our secure website, confirm the loan amount with a mouse click, and print the one-page loan document. Once it is signed, fax it back to Your Tuition Solution. It’s that easy!

No special software is required. Just a computer with access to the Internet and email plus Adobe Reader, a free program which is already installed on most computers. You can obtain a free download of Adobe Reader from www.adobe.com. It’s a 5 minute process and we can walk you through it if you’d like.

No special software is required. Just a computer with access to the Internet and email plus Adobe Reader, a free program which is already installed on most computers. You can obtain a free download of Adobe Reader from www.adobe.com. It’s a 5 minute process and we can walk you through it if you’d like.

Many e-mail programs have built-in filters that may blocks messages from senders whose e-mail address is not in the recipient’s address book or Safe Sender list. To ensure that Your Tuition Solution messages arrive in your INBOX safely, please add info@springstoneplan.com to your e-mail address book or Safe Sender list.

Your Center receives payment in 24-48 business hours by electronic (ACH) deposit. Included with payment are student name and the person(s) responsible for the loan, so you can easily reconcile the payment in your accounting system.

These are non-recourse loans so if a family is late or stops paying, your Center is not burdened with the financial risk. If one of your families were to default, we work with them to set up a repayment plan.

Please feel free to contact one of our customer care associates at 1-800-920-9777 option 2 to walk you through our refund process.

Paying off a loan early will save on the accumulating interest accrued monthly. Savings will depend on the loan amount and interest rate. You may find this tool useful for calculating approximate savings: www.bankrate.com